Parents call out Frontier Airlines for treatment unaccompanied minors
Two folks in Florida are calling out Frontier Airways after their small children, who have been touring unaccompanied, spent the evening in a lodge when their flight were given diverted. The airline, then again, claims it was once same old process.
Etta, 7, and Carter, nine, have been touring from Des Moines to Orlando on July 22 after a shuttle to consult with their grandparents when dangerous climate brought about their flight to divert to Atlanta overdue at evening, the Atlanta Journal-Constitution studies.
In step with the airline, the youngsters have been taken through a Frontier manager to a lodge room the place they have been supplied meals and stayed in a single day till they may fly out the following morning.
However their folks, Jennifer Ignash and Chad Grey, declare they didn’t know what was once taking place with their youngsters in an instant and assume Frontier must‘ve gotten their permission sooner than transporting the youngsters to a lodge.
“We by no means gave acclaim for that to occur,” Grey instructed the Magazine-Charter.
Etta and Carter allegedly needed to borrow a telephone from some other unaccompanied minor with the intention to touch their folks. “With out that kid, we might have had 0 thought the place our children have been,” Ignash mentioned.
However a spokesperson for Frontier Airways instructed Fox Information that the youngsters have been involved with their mom sooner than being transported to the lodge, even if the daddy couldn’t be reached till the following morning.
“The protection of our passengers is most sensible precedence at Frontier Airways and the well-being of unaccompanied minors is not any exception,” the spokesperson mentioned.
“We know how an sudden extend brought about through climate may also be tense for a mum or dad and our purpose is to lend a hand passengers get to their locations as temporarily and safely as conceivable.”
Frontier fees $110 charge for unaccompanied minors ages five to 14, however will handiest let them commute on direct flights, in line with the airline website.
Ignash mentioned folks who would possibly have kids touring by myself wish to “perceive what the airline’s coverage and process is and get an instantaneous touch.”
Grey instructed the Magazine-Charter the worst phase was once now not realizing what was once taking place along with his youngsters. “You prefer to attenuate the danger that your youngsters have and you wish to have to give protection to them. And now not having any keep watch over over the method in anyway, I feel, is truly, truly irritating,” he mentioned.